課程簡介
1. Lean 思維導論(2小時)
- Lean 是什麼?起源與演變
- Lean 原則:價值、流動、拉動、完善
- 服務中的浪費(muda)類型
2. 使用 Lean 管理需求和項目(4小時)
- VOC(客戶之聲)
- 優先級排序技術:MoSCoW、WSJF、Effort-Impact Matrix
- A3 項目思維(結構與應用)
- Lean vs Agile vs 六西格瑪(簡要比較)
3. Lean 看板(4小時)
- 看板系統的基礎與要素
- 看板管理
- 拉動與在製品(WIP)標準
- 流動指標:前置時間、週期時間、節拍時間
4. Lean 在流程中的應用(4小時)
- VSM(價值流圖)
- 銀行業流程中的浪費識別
- KAIKAKU
5. 其他 Lean 工具(2小時)
- GEMBA
- KAIZEN
- 根本原因識別:魚骨圖、5個爲什麼
- POKA-YOKE
總結與下一步
最低要求
- 瞭解基本的項目管理概念
- 具備在商業或銀行環境中處理流程工作流的經驗
- 熟悉Agile或Lean原則
受衆
- 流程經理和分析師
- 銀行和金融服務領域的項目經理
- 參與需求收集和流程改進的專業人士
客戶評論 (5)
培訓師對這個主題非常瞭解,並且能夠通過他的經驗提供真實世界的例子。
Nouf
課程 - Agile Software Testing with Continuous Integration
機器翻譯
I liked the small group setting
Kristin Standen - Orica Canada
課程 - Lean Distribution: Implementing Lean in Distribution, Logistics, and Supply Chain Operations
The simulation exercises (workshop) gave me a real feel of how it is to experience "leaning" up the process. It provides a "sticking effect" to the theories that were discussed.
Bethany Magpayo - InSolem SARL
課程 - Lean Services: Lean Management For The Service Industry
That after 3 days of training I have the entire overview on Agile how to use them in my case, how to calculate efficiency, approach negative employees and many more.
Joanna Meza - Zurich Insurance
課程 - Managing Agile Projects with Lean and Kanban
I was benefit from that Armor management personnel is taking it seriously.