Process Redesign for Digital Services Training Course

Business Analysis is the process of examining, understanding, and defining business needs to develop solutions that meet those needs. It is a key element in the process of managing organizational changes and designing new business solutions. Business analysis ensures that technological, process-related, or organizational solutions meet business goals and needs. It is crucial for the effectiveness of projects and organizational changes by ensuring that the introduced solutions are appropriate, feasible, and fully aligned with business requirements.

This workshop is designed for experienced Business Analysts, Product Owners, and User Researchers who want to master advanced techniques that drive real business value. Through hands-on exercises and practical tools, participants will learn to analyze complex data, optimize processes, engage stakeholders, and translate strategy into action using OKRs. By the end, they’ll have a clear toolkit to boost impact and deliver measurable results.

Learn to excel as a business analyst in Agile environments. This training in Macao covers Scrum roles, backlog management, and effective collaboration with Product Owners. Build practical skills through mock projects and hands-on exercises tailored to real-world development scenarios.

This instructor-led, live training in Macao is aimed at intermediate-level managers, Product Owners and specialists who wish to apply Agile ways of working in banks, financial institutions and the public sector without compromising regulatory requirements.

By the end of this training, participants will be able to:

• Build regulatory and compliance requirements into the product backlog from the start.
• Define the governance and documentation that are really needed.
• Work with risk, compliance and IT security as partners.
• Plan a regulated product change using Agile practices.

This instructor-led, live training in Macao (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level individuals who wish to use generative AI tools to support the daily work of a business analyst, including analysis, documentation, information structuring, and stakeholder communication.

By the end of this training, participants will be able to:

• Understand the real capabilities and limitations of GenAI models (e.g., hallucinations, context windows).
• Be able to use AI as an advanced tool supporting thought and analytical processes.
• Learn how to create precise requirement structures and technical documents using AI.
• Accelerate conceptual work, from hypothesis generation to documentation drafting.
• Consciously evaluate the quality and substantive correctness of AI-generated outputs.
• Gain knowledge on the safe and ethical use of AI tools concerning corporate data

 

This instructor-led, live training in Macao (online or onsite) is aimed at intermediate-level managers and specialists who wish to understand what drives digital change in financial services and how to make it work in their own organisation.

By the end of this training, participants will be able to:

• Explain what drives digital change in banking and financial services.
• Identify where digital channels, lending and SME banking create value.
• Understand how Agile and product thinking support transformation.
• Learn from successful and failed transformations.

This instructor-led, live training in Macao (online or onsite) is aimed at business leaders wishing to undertake a Digital Transformation within their organizations.

By the end of this training, participants will be able to:

• Describe the concepts of Digital Transformation
• Identify areas of an organization where it makes sense to undertake digitization
• Draw out a digitization strategy that describes the changes needed in process, technology and training.

This instructor-led, live training in Macao (online or onsite) is aimed at intermediate-level to advanced-level IT leaders, compliance officers, and digital transformation managers who wish to use a structured roadmap approach to implement digital sovereignty initiatives.

By the end of this training, participants will be able to: assess their organization's digital sovereignty maturity, develop a comprehensive strategy, create an actionable implementation roadmap, establish governance frameworks.

This instructor-led, live training in Macao (online or onsite) is aimed at intermediate-level IT professionals and business managers who wish to understand the potential of IoT and edge computing for enabling efficiency, real-time processing, and innovation in various industries.

By the end of this training, participants will be able to:

• Understand the principles of IoT and edge computing and their role in digital transformation.
• Identify use cases for IoT and edge computing in manufacturing, logistics, and energy sectors.
• Differentiate between edge and cloud computing architectures and deployment scenarios.
• Implement edge computing solutions for predictive maintenance and real-time decision-making.

An applied training in Macao that helps insurance professionals apply AI, data, and InsurTech trends to modernize operations and customer engagement, using workshops, case studies, and practical exercises to build digital strategies for a rapidly evolving industry.

This instructor-led live training in Macao covers practical Requirements Engineering concepts, elicitation techniques, and documentation methods. It provides extensive exam preparation to help participants master the IREB CPRE syllabus and pass the Foundation Level certification.

This instructor-led, live training in Macao (online or onsite) is aimed at intermediate-level managers, team leads and change leaders who wish to lead digital change that people support, not just tolerate.

By the end of this training, participants will be able to:

• Recognise the real sources of resistance and address them early.
• Build a clear case for change with quick wins and visible sponsors.
• Engage change agents and middle managers.
• Measure adoption and keep momentum after the launch.

This instructor-led, live training in Macao (online or onsite) is aimed at persons who wish to understand requirements analysis and conduct requirements analysis efficiently and accurately using analysis techniques for their projects.

By the end of this training, participants will be able to:

• identify different types of requirements.
• understand the overall concepts of, and activities within, requirements analysis.
• be familiar with the requirements analysis methodology.
• use different requirements analysis techniques to their advantage.
• structure requirements in order to communicate efficiently with architects and developers through an iterative requirement gathering process.

This instructor-led, live training in Macao (online or onsite) is aimed at beginner-level digital technology professionals who wish to gain comprehensive knowledge and practical tools for understanding and acting on responsible digital practices.

By the end of this training, participants will be able to:

• Understand the environmental, social, and societal impacts of digital technology.
• Learn best practices to reduce digital footprints in professional and personal activities.
• Acquire knowledge of eco-design for sustainable digital services.
• Implement responsible digital practices in their work.