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ITSM Fundamentals (ITIL 4-Based)

 14 Hours

This instructor-led, live training in Macao (online or onsite) is aimed at intermediate-level IT professionals and ICT service managers who wish to understand and apply ITSM fundamentals and practices based on ITIL 4.

By the end of this training, participants will be able to:

  • Understand key concepts and structure of ITIL 4.
  • Apply service design and architecture practices aligned with ITIL 4 principles.
  • Implement effective delivery and sustainability of ICT services.
  • Evaluate real-world cases and simulate ITSM practices.
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