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Microsoft Dynamics 365 Customer Service

 14 Hours
This instructor-led, live training in Macao (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to enhance their customer service operations using Dynamics 365 Customer Service. By the end of this training, participants will be able to:
  • Understand the core features and functionalities of Dynamics 365 Customer Service.
  • Set up and configure the D365 Customer Service environment.
  • Manage customer interactions and cases efficiently.
  • Utilize analytics to improve service delivery.
  • Integrate Dynamics 365 Customer Service with other Microsoft applications.
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Microsoft Dynamics 365 Sales

 14 Hours
This instructor-led, live training in Macao (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to gain a comprehensive understanding of Dynamics 365 Sales and effectively use the platform to enhance their sales operations. By the end of this training, participants will be able to:
  • Understand the core features and functionalities of Dynamics 365 Sales.
  • Set up and configure the D365 Sales environment.
  • Manage customer relationships and sales processes using D365 Sales.
  • Utilize data and analytics to drive sales decisions.
  • Integrate Dynamics 365 Sales with other Microsoft applications.
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Microsoft Dynamics 365 Sales Insight

 14 Hours
This instructor-led, live training in Macao (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to utilize the MS Dynamics 365 Sales Insight module for smarter sales strategies and improved customer engagement. By the end of this training, participants will be able to:
  • Understand the features and benefits of the Sales Insight module.
  • Use AI-driven analytics to enhance sales performance.
  • Customize and configure the module for specific business needs.
  • Leverage insights for lead scoring, relationship health, and pipeline management.
  • Integrate Sales Insight with other Dynamics 365 modules and third-party tools.
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Comprehensive Dynamics 365 for Business Operations

 35 Hours
This instructor-led, live training in Macao (online or onsite) is aimed at intermediate-level business analysts who wish to lead initiatives for continuous business process improvement and system enhancements within their organizations. By the end of this training, participants will be able to:
  • Gain a comprehensive understanding of Dynamics 365.
  • Set up, configure, and manage various components of Dynamics 365.
  • Analyze existing business processes and make recommendations for optimization using Dynamics 365 functionalities.
  • Manage migrations and updates within Dynamics 365.
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Microsoft Dynamics 365 Customer Insights (MB-220)

 21 Hours
This instructor-led, live training in Macao (online or onsite) is aimed at beginner-level to intermediate-level IT professionals who wish to learn how to use Microsoft Dynamics 365 Customer Insights to create and manage marketing campaigns, optimize customer experiences, and deliver marketing insights. It is aligned to the MB-220 Exam, which is the certification exam for Microsoft Dynamics 365 Customer Insights (Journeys) Functional Consultant. By the end of this training, participants will be able to:
  • Understand the core concepts and benefits of Microsoft Dynamics 365 Customer Insights.
  • Unify, enrich, and analyze customer data using Customer Insights.
  • Create and manage segments, lists, forms, pages, leads, contacts, accounts, email messages, customer journeys, events, webinars, and surveys.
  • Integrate Customer Insights with other applications and services.
  • Monitor and optimize marketing performance and customer satisfaction.
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Microsoft Dynamics 365

 14 Hours
This instructor-led, live training in Macao (online or onsite) is aimed at business analysts who wish to optimize marketing and sales processes with Microsoft Dynamics 365. By the end of this training, participants will be able to:
  • Use the different modules in Microsoft Dynamics 365 to manage process flows.
  • Integrate the Power Platform into Microsoft Dynamics 365.
  • Structure different common data models such as records, segment charts, and more.
  • Automate processes with Microsoft Flow integration.
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Testimonials(1)

I learnt that we underutilize the system we work on and enjoyed every apsect.

Tracy Rehman - Financial Planning Institute

Course - Microsoft Dynamics 365 Customer Insights (MB-220)

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