Explore Our Courses

Remedy IT Service Management (ITSM)

 21 Hours
This instructor-led, live training in Macao (online or onsite) is aimed at intermediate-level IT professionals who wish to effectively use and manage the Remedy IT Service Management Suite for incident and problem management.By the end of this training, participants will be able to:
  • Understand the architecture and components of BMC Remedy ITSM.
  • Configure and customize forms, workflows, and applications within Remedy.
  • Implement effective incident and problem management practices.
  • Manage change and release processes efficiently to minimize risks.
  • Utilize BMC Remedy's asset management for comprehensive asset lifecycle management.
Read more...

IT Operations Analytics

 7 Hours
This instructor-led, live training in Macao (online or onsite) is aimed at managers who wish to apply ITOA practices to measure, analyze and ultimately improve the performance of their IT operations. By the end of this training, participants will be able to:
  • Apply big data analytics technologies and practices to large datasets generated within an IT department.
  • Discover complex patterns in large volumes of IT system availability and performance data.
  • Process and analyze data to gain business insights into issues and opportunities.
  • Increase revenue and reduce costs.
Read more...

Last Updated:

Other regions in Macao

Other Countries

These courses are also available in other countries

Consulting

IT Operations Analytics (ITOA) Consulting
Online ITOA (IT Operations Analytics) courses, Weekend ITOA (IT Operations Analytics) courses, Evening IT Operations Analytics (ITOA) training, IT Operations Analytics (ITOA) boot camp, ITOA (IT Operations Analytics) instructor-led, Weekend IT Operations Analytics training, Evening IT Operations Analytics courses, IT Operations Analytics (ITOA) coaching, ITOA instructor, IT Operations Analytics (ITOA) trainer, ITOA training courses, ITOA (IT Operations Analytics) classes, IT Operations Analytics on-site, ITOA (IT Operations Analytics) private courses, IT Operations Analytics one on one training