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課程簡介
基礎工具
- 設定明確的溝通目標
- 建立對角色的清晰理解
- 明確最有效的要求和流程,以實現溝通成果
- 確定並利用成功互動的共同點
- 團隊練習
Communication 過程
- Communication 的階段
- 準備消息
- 匹配消息
- 傳遞消息
- 溝通障礙
- Communication 練習案例研究
Communication 技能
- 選擇與控制
- 情商
- 四個關鍵元件
- 建立信任
- 獲得融洽的關係
- 結果思維
- 傾聽理解
- Express不挑釁
- 詢問細節
- 總結
影響
- 擴展技能組合
- 影響框架
- 指引
- 個人需求和動機
- 影響策略
- 影響運動計劃和實踐
具有挑戰性的情況:理解和管理衝突
- 非防禦性溝通
- 交流練習-真實遊戲
- 促進團隊 Communications
- 處理可怕的行為
- 團隊演練-困難情況
總結和行動計劃
- 經驗教訓和持續發展計劃
21 時間:
客戶評論 (3)
For sure the atmosphere, as the training was delivered in a very pleasant way and all exercises were well prepared.
Karolina Wroblewska - Schaeffler Global Services Europe
Course - Effective communication skills
The positive attitude the trainer to us. Energetical way of sharing the knowledge. Taking under the loop the topic: color energy specific.
Ewelina Krasocha - Schaeffler Global Services Europe
Course - Effective communication skills
It had a lot of practical exercises